No.10 Jalan Feri Lama,Bagan Pasir Penambang, Kuala Selangor.Selangor ,Kuala Selangor 45000 Selangor,Malaysia

60162234788 / +8613062703080 wechat=skymirrorworld

Booking Policy & FAQ & How to come Jetty

Location: 10, Jalan feri Lama (2-25-51)
Jalan Bagan Pasir ,Bagan Pasir Penampang 
45000 Kuala selangor 
          OR                                              WAZE : SKY MIRROR WORLD  
Option 1
*kl hotel*
=duration 1 to 1.5 hours per way=
pick up and return to kl hotel same day after sky mirror activity) 
Transport sedan car up to 4 passengers-2ways 

*klia airport*
=duration 2 to 3 hours per way=
pick up and return to kl hotel same day after sky mirror activity)
Transport sedan car up to 4 passengers-2ways 
-rm250 +rm50

Option 2
Call Grab car (rate depend on grab car apps)

Option 3
=duration 2 to 3 hours per way=
*Bus* from pudu station to kuala selangor bus station rm10+ per way per ticket
**then call a grab car from kuala selangor bus station to jetty***

Boarding time: Please check out our calender

**Due to sea water level, boarding time varies from timely basis day by day, or in rarely cases, any changes/delay for boarding time of the preset calendar due to bad weather of safety purpose will be inform accordingly as soon as possible**

Gather time: 15 minutes before before boarding time

Yes, you can get *full refund* ,if your boat was cancelled and no boarding due to bad weather.  In the situation bad weather we will delay the boarding time and monitoring the condition if it's still affected safety reason after waiting and not allowed to sail and cancelled the boarding and didnt sail at all from will only make full refund or reallocation of the  date (only passengers agreed of change date)

- Up to 30 days before departure date: 50% refund on after discount tickets value.
- Up to 14 days before departure date: 25% refund on after discount tickets value.
- Cancellations made in less than 14 days before departure are NOT entitled to a refund.


FMCO/MCO/CMCO Booking Policy - cancellation due to government order movement control :
Option 1
Request for date change/ notify us once you have a revised date -
U can opt to change your check in date when your check in date falls on MCO (depending on room availability on revised date)

Option 2
Seek for refund - 
if u opt to refund, your total amount paid  will be refunded after deduction of  MYR10 + 5% ( processing fee & Bank or payment gateway charges)

###Kindly WhatsApp us: by your booking order detail follow by your new revise/pending date. /Refund bank account name & account no.### 

Your boat will be sail after 10 minutes of your boarding time, no any refund or compensation will be given for no showing up or if you miss your boat.
We will sent u detail accordingly including prevailing jetty or other replacement jetty (if needed due to demand driven) after you have made payment.  

Child / infant  below 3 (days format calculation) are not advisable to travel, which you wish to travel its free of charge however its not covered by any insurance and solely bear by your own risk. Children are not permitted to travel alone from the age 3 to 12, providing they have a letter of permission from a parent or guardian.

Please contact the ferry operator directly. However operator will not liable for your any lost belonging during journey, please take a good care of your belongings.

Our price was given discount with group purchase all available online; the prices quoted online are our lowest fares for the route/date/time combination that you have selected. Most seats are demand driven, so we advise you to book early and avoid peak sailings if possible.

However if you have a big group/travel agency, please contact us for more information!

So sorry but changing boats times is not permitted at the moment, unless you purchase another ticket.

Yes, your seats may replace by someone and you will need to contact us for the new replacement passenger detail before boarding or as soon as possible. You will needed to pay or we will refund you on any different on the condition ticket price. Operator deserved right to not permitted to boarding with any refund for  passenger who are boarding not same as registered details.    

A large number of boats are well adapted to suit the needs of disabled / reduced mobility passengers, although the boat operators are not always able to offer all on board facilities, and some routes are not suitable for disabled / reduced mobility passengers. however please note that these services must be requested well before departure as operator will try to assist you as possible by their capability. We advise all customers wishing assistance in boarding to boarding much earlier than the latest boarding times.